Covid 19 Restriction of Services
Our bricks & mortar premises have remained closed to the public since the beginning of the lockdown in March 2020 and will continue to be closed until further notice. As a small business - currently it is only ourselves (Kev & Viv) here on a daily basis - we think this is the best way we can keep ourselves as safe as possible from any possible risk. This was reviewed at the time of the relaxation of restrictions, but we decided to continue with this policy until we feel the data is showing definite positive signals.
There have been no shop visitors and no workshops from that time but throughout we have been sending out orders while following the Covid guidelines. In addition, where and when appropriate and when allowed, we can offer our version of a ‘Click & Collect’ service. Please phone 01438 814946 to discuss your order and estimated collection time. We will then prepare the order (with alternatives if appropriate) and have it ready to show it to you on the doorstep when you arrive. Payment can be made when you have made your decisions. Please be sure to wear a face-mask and/or visor.
With the exception of EU countries and Northern Ireland (please see our EU & NI announcement) we continue to despatch orders as normal and, as usual, as quickly as we can (where possible, same day or following day despatch). Orders will be sent via Royal Mail or by Courier as appropriate. However, please be aware that there could still be delays within the delivery system so it may be that parcels may take longer to reach you. You can visit the Royal Mail page for their announcement regarding Covid 19.
PLEASE NOTE: Although the Royal Mail website says that we can make enquiries about a delayed parcel, our experience is that, currently, there is not always response to phone calls or emails. However, if a parcel is delayed, we can usually supply a tracking number.
If you have any questions regarding any of these issues, please phone 01438 814946 or email [email protected]
STAY SAFE – STAY WELL!